THE RELATIONSHIP BETWEEN PENGELOLAAN OBAT AND THE QUALITY OF HEALTH SERVICES AND ITS IMPACT ON THE PERFORMANCE OF XYZ DISTRIC HOSPITAL
AbstractThe implementation of Jaminan Kesehatan Nasional (JKN, National HealthInsurance) program has increased drug demand. However, a lack of inventory isknown to have caused drug stock-out that affected hospital performance. In thisdescriptive analytic study a cross sectional approach was used and 100 patientswere taken as a random sample. Primary data were obtained through structuredquestionnaire interviews and analyzed using multiple logistic regression tests. Ingeneral, the results of the study showed: 36.8% of respondents thought that thequality of Pengelolaan Obat was not good, 36.0% were doubtful about thequality of health services, and 41.0% agreed that the performance of XYZDistrict Hospital was good. Pearson's correlation test results showed there wasa relationship between Pengelolaan Obat and service quality (p <0.05, 95% CI)with procurement as the most dominant indicator (B = 1.343). In addition, thereis a relationship between service quality and performance (p <0.05, 95% CI),with physical evidence as the most dominant indicator (B = 1.299) and betweenPengelolaan Obat and performance (p <0.05, 95% CI ), with internal business(B = 1,239) and customers (B = 1,012) as the most dominant factor.
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