THE RELATIONSHIP BETWEEN PENGELOLAAN OBAT AND THE QUALITY OF HEALTH SERVICES AND ITS IMPACT ON THE PERFORMANCE OF XYZ DISTRIC HOSPITAL

  • Liska Marlindasari STIKes Muhammadiyah Kuningan
  • MGS Aritonang Universitas Pancasila Jakarta
  • Tedy Herdiana Universitas Pancasila Jakarta

Abstract

The implementation of Jaminan Kesehatan Nasional (JKN, National HealthInsurance) program has increased drug demand. However, a lack of inventory isknown to have caused drug stock-out that affected hospital performance. In thisdescriptive analytic study a cross sectional approach was used and 100 patientswere taken as a random sample. Primary data were obtained through structuredquestionnaire interviews and analyzed using multiple logistic regression tests. Ingeneral, the results of the study showed: 36.8% of respondents thought that thequality of Pengelolaan Obat was not good, 36.0% were doubtful about thequality of health services, and 41.0% agreed that the performance of XYZDistrict Hospital was good. Pearson's correlation test results showed there wasa relationship between Pengelolaan Obat and service quality (p <0.05, 95% CI)with procurement as the most dominant indicator (B = 1.343). In addition, thereis a relationship between service quality and performance (p <0.05, 95% CI),with physical evidence as the most dominant indicator (B = 1.299) and betweenPengelolaan Obat and performance (p <0.05, 95% CI ), with internal business(B = 1,239) and customers (B = 1,012) as the most dominant factor.

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Published
2020-04-01