GAMBARAN TINGKAT KEPUASAN PASIEN TERHADAP PELAYANAN INFORMASI OBAT DI PUSKESMAS KARANG INTAN 2 KECAMATAN KARANG INTAN KABUPATEN BANJAR DESCRIPTION OF PATIENT SATISFACTION LEVELS ON DRUG INFORMATION SERVICES AT KARANG INTAN HEALTH CENTER 2, KARANG INTAN DISTRICT BANJAR REGENCY

Abstract

GAMBARAN TINGKAT KEPUASAN PASIEN TERHADAP
PELAYANAN INFORMASI OBAT DI PUSKESMAS KARANG
INTAN 2 KECAMATAN KARANG INTAN
KABUPATEN BANJAR
DESCRIPTION OF PATIENT SATISFACTION LEVELS ON
DRUG INFORMATION SERVICES AT KARANG INTAN
HEALTH CENTER 2, KARANG INTAN DISTRICT
BANJAR REGENCY
Depy Oktapian Akbar*
1
,Nurul Mardiati1
, Siti Muslimah1
, Rida Husni2
1.Sekolah Tinggi Ilmu Kesehatan Borneo Lestari Banjarbaru, Indonesia
Jl. Kelapa Sawit 8 BumiBerkat Telp. (0511)4783717
Kel.Sei Besar Kec.Banjarbaru Selatan
2
. Puskesmas Karang Intan 2 Jalan Irigasi, Desa Sungai Alang, Kecamatan Karang
Intan, Kabupaten Banjar Kalimantan Selatan
*Oktadepy@gmail.com
ABSTRAK
Kepuasan pasien merupakan nilai subyektif terhadap kualitas pelayanan yang
diberikan. Seorang pasien jika merasa puas dengan nilai yang diberikan oleh jasa
pelayanan, sangat besar kemungkinannya untuk menjadi pelanggan dalam waktu
lama. Pelayanan Informasi obat harus benar, jelas, mudah dimengerti, akurat,
tidak bias, etis, bijaksana dan terkini sangat diperlukan dalam upaya penggunaan
obat yang rasional oleh pasien. Penelitian dilakukan di puskesmas Karang Intan 2
dalam pelayanan informasi obat jarang dilakukan kepada pasien karena beberapa
faktor. Penelitian di Puskesmas Karang Intan 2 bertujuan untuk mengetahui
tingkat kepuasan pasien terhadap pelayanan informasi obat di Puskesmas Karang
Intan 2. Metodepenelitian yang digunakan adalah non eksperimental dengan jenis
penelitian survei deskriptif melalui rancangan survei cross-sectional. Sampel yang
digunakan dalam penelitian yaitu sebanyak 272 responden yang telah memenuhi
kriteria inklusi.Hasil penelitian menunjukkan tingkat kepuasan pasien terhadap
pelayanan informasi obatyaitu 5 (1,84%) pasien sangat puas, 214 (78,68%) pasien
puas, 51 (18,75%) pasien kurang puas dan 2 (0,73%) pasien tidak puas.
Kata Kunci : Kepuasan Pasien, Pelayanan Informasi obat, Puskesmas

ABSTRACT
Patient satisfaction is subjective value on the quality of services provided. A
patient if he feels satisfied with the services provided is very likely to become a
customer for a long time. Drug information services must be true, clear, easy to
understand, accurate, ethical, prudent and up-to-date very necessary in the efforts
of rational drug use by the patient. The study was conducted at Karang Intan 2
health center including drug information services that were rarely carried out on
patients due to several factors. The purpose of this study was to determine the
level of patient satisfaction with drug information services at Karang Intan 2
Health Center The research method used was non-experimental with descriptive
survey research through a cross-sectional survey design. The sample used in the
study is 272 respondents who have met the inclusion criteria. The results showed
the level of patient satisfaction with drug information services namely 5 people
(1.84%) very satisfied patients, 214 people (78.68%) patients were satisfied, 51
people (18.75%) patients were not satisfied, and 2 people (0.73%) patients were
not satisfied.
Keywords: Patient Satisfaction, Drug Information Services, Health center